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Hundreds of shoppers trying to buy an merchandise on Amazon early Wednesday encountered an error message on the e-commerce web site’s checkout web page, a uncommon challenge for a platform that has turn into much more of a central procuring hub for numerous households in the course of the pandemic.

There have been greater than 9,000 consumer studies of points with as of 9:30 a.m. ET on Wednesday, based on outage-tracking web site DownDetector. Essentially the most commonly-reported challenge by far was associated to trying out on the positioning, per the DownDetector knowledge.

Some prospects trying to take a look at on the positioning noticed the next the error message: “An error occurred once we tried to course of your request. Relaxation assured, we’re working to resolve the issue as quickly as potential. When you had been attempting to make a purchase order, please verify Your Account to substantiate that the order was positioned. We apologize for the inconvenience.”

The difficulty appeared to final for hours earlier than it was totally mounted. An Amazon spokesperson confirmed a bit of after 11:30 a.m. ET that the problem had been resolved.

“We’re sorry that some prospects might have quickly skilled points whereas procuring,” Betsy Harden, an Amazon spokesperson, informed CNN Enterprise in a press release. “Now we have resolved the problem, and every thing is now operating easily.”


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